FAQ

Food

How long will my food stay cold in the lockers?

Your food will be placed in a 3-hour freezer bag at 5 pm.

How will I know how to cook my food?

Each food item purchased will have cooking instructions on the label/package.

What if the item I want is out of stock?

Shoot us an email or call during open business hours and we can let you know when we expect the item back in stock.

Will my food be frozen or refrigerated when I pick it up?

It could be either, depending on what we have in stock. If you have a preference, enter that in the notes section at checkout and we will do our best to honor that, but unfortunately, we are unable to guarantee it either way.

Lockers

How do the lockers work?

See this page for details on how the after-hours lockers work.

What do I do if I can’t unlock my locker?

Double check your email you received with your locker number and combination. Make sure they match up completely. If you are still unable to get into your locker, call or text 678-709-5236 for further assistance.

Where are the lockers located?

The lockers are located on the porch, on the far side of the building that faces the Vet’s office.

5 Mountain Street

Atlanta, GA 30339

Other

Can I buy items that are not online?

At this time, we are only offering our food online. However, if you don’t see something you are looking for, please shoot us an email telling us what you’d like to see.

Pickup/Shipping

Can I have food shipped directly to me?

Unfortunately, at this time, we are only able to offer local, in-store pickup.

Can I pick up my order in store?

Yes. When you are at the check out page, there is an option for in-store pickup. You may pick up your purchases in store anytime Tues-Sat from 10-5.

What happens if I can’t pick up my order after I’ve purchased?

If you have chosen “locker pick up” and are unable to let us know prior to 5 pm when it is placed in the locker, it will have to be thrown away. All sales will be considered final at checkout.

Which days and times are available for locker pick-up?

Monday from 3-6pm

Tuesday-Saturday from 5-8pm